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Richard Boardman posted ten insightful points to implementing CRM on a tight budget at his The CRM Consultant blog (homepage). This impartial advice is a good start for small businesses that are looking to maximize the potential of their IT budget. I’ve condensed the major points below, but you can visit the article directly here to get the full analysis.

Feel free to contact me at Emerging Solutions if you’re evaluating Microsoft CRM for your business.

1. Get your requirements carefully mapped out first
2. You don’t need to go for premium brands
3. SAAS is not by definition cheaper
4. Shop around
5. Negotiate well
6. Don’t overload on software
7. Keep it simple to start
8. Take on more yourself
9. Rent a developer
10. Use third parties

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